Comprehensive healthcare TPA services

Orbix Health delivers a full stack of TPA services, combining experienced operations teams with a modern, rules‑driven platform to support payers, providers, and plan sponsors.

Claims administration

End‑to‑end claims administration with configurable benefit rules, automated edits, and clear exception management workflows.

  • Intake from EDI, portals, and APIs
  • Automated validation and eligibility checks
  • Configurable adjudication rules and pricing
  • Exception routing, notes, and task queues

Eligibility & enrollment

Keep member and group data synchronized and accurate across systems, plans, and networks with controlled change management.

  • Group and member onboarding workflows
  • Plan option configuration and updates
  • Effective‑date and retro‑change handling
  • Data quality monitoring and audits

Authorizations & referrals

Streamline approvals with prioritized review queues, configurable criteria, and clear communication back to providers.

  • Rule‑based authorization criteria
  • Clinical review routing and SLAs
  • Status portals and notifications
  • Documentation capture and audit trails

Billing & payment support

Align financial workflows across payers and providers with clear remittance information and reconciliations.

  • Payment batch creation and review
  • Remittance and EOB generation
  • Reconciliation and adjustment workflows
  • Integration with external payment rails

Reporting & analytics

Turn operational data into insight with dashboards, exports, and scheduled reports tailored to your lines of business.

  • Operational and financial dashboards
  • SLA and turnaround‑time tracking
  • Utilization and cost trend reporting
  • Secure data extracts and APIs

Program & network support

Support your benefit programs and provider networks with consistent rules, documentation, and communication flows.

  • Network configuration and maintenance
  • Program documentation and updates
  • Provider education and rollout support
  • Issue tracking and root‑cause analysis

Implementation and ongoing support

Transitioning TPA operations can be complex; Orbix Health provides structured implementation services, clear timelines, and dedicated specialists to guide every step.

Structured onboarding

We align on scope, timelines, and success metrics, then configure Orbix Health around your plan designs, networks, and existing technology stack.

  • • Discovery and requirements workshops
  • • Data mapping and migration planning
  • • Configuration of rules, workflows, and portals

Continuous optimization

After go‑live, our teams monitor performance, help tune rules and workflows, and support your roadmap as utilization and needs evolve.

  • • Regular performance and SLA reviews
  • • Recommendations for process improvements
  • • Access to product and operations experts

Ready to discuss your TPA needs? Contact our team.