Claims administration
End‑to‑end claims administration with configurable benefit rules, automated edits, and clear exception management workflows.
- Intake from EDI, portals, and APIs
- Automated validation and eligibility checks
- Configurable adjudication rules and pricing
- Exception routing, notes, and task queues
Eligibility & enrollment
Keep member and group data synchronized and accurate across systems, plans, and networks with controlled change management.
- Group and member onboarding workflows
- Plan option configuration and updates
- Effective‑date and retro‑change handling
- Data quality monitoring and audits
Authorizations & referrals
Streamline approvals with prioritized review queues, configurable criteria, and clear communication back to providers.
- Rule‑based authorization criteria
- Clinical review routing and SLAs
- Status portals and notifications
- Documentation capture and audit trails
Billing & payment support
Align financial workflows across payers and providers with clear remittance information and reconciliations.
- Payment batch creation and review
- Remittance and EOB generation
- Reconciliation and adjustment workflows
- Integration with external payment rails
Reporting & analytics
Turn operational data into insight with dashboards, exports, and scheduled reports tailored to your lines of business.
- Operational and financial dashboards
- SLA and turnaround‑time tracking
- Utilization and cost trend reporting
- Secure data extracts and APIs
Program & network support
Support your benefit programs and provider networks with consistent rules, documentation, and communication flows.
- Network configuration and maintenance
- Program documentation and updates
- Provider education and rollout support
- Issue tracking and root‑cause analysis